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DRT Win Excellence in Customer Service Award

Joel Taggart, BBC Radio Ulster, Patrick Derry, Derry Refrigerated Transport and Henrik Pedersen, P&O Ferries

Derry Refrigerated Transport (DRT) was one of the big winners at the annual Export & Freight Transport & Logistics Awards.

The company was presented with the Excellence in Customer Service award by Henrik Pedersen, Freight Sales Director, P&O Ferries, at a glittering ceremony at the Waterfront Hall in Belfast which was attended by around 700 guests from all sectors of the transport and logistics industry and compered by BBC NI sports presenter Joel Taggart.

Organised by the Hillsborough based publishers of Export & Freight magazine, 4SM (NI) Ltd, the event, now in its 17th year, is Ireland’s premier platform of recognition for those operating in the industry; it celebrates all the hard work, determination, and ongoing investment that make the industry what it is today.

The gathering heard that this category had the highest number of entries and the judging panel insisted on putting forward seven finalists.

“A very high standard as usual made the judging of this category extremely difficult, but the range of excellent customer testimonials and an impressively high level of customer services resulted in Derry Refrigerated Transport standing out,” said the award judges.

In recent years DRT has seen the business enjoy steady growth, due to a number of factors including service and quality staff. It recently announced a £9-million-pound investment that will see the opening of a new state-of-the-art facility in Co. Armagh in 2019, as well as the creation of 50 jobs for the local area. The new, bespoke hub will span over 10 acres and be the first of its kind for refrigerated transport in Ireland.

“Our customers have been extremely loyal to us since starting out 20 years ago with only one lorry and we want to continue to enhance our relationship by offering them something extra. We are hopeful that this recent investment will establish Derry as the go-to refrigerated transport company in Ireland.

“We are, always have been and always will be a family business, with family values, with the customer right at the centre of everything we do and every decision we make,” commented Managing Director Patrick Derry.

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